Refund policy

Effective Date: 11 June 2025

Company Name: One Man Van PTY LTD trading as Golf Legends

Company Registration number: ACN 651 512 604

ABN: 68651512604

At Golf Legends, we are committed to providing quality products and exceptional service. This policy explains your rights under the Australian Consumer Law (ACL), including what you’re entitled to when goods are faulty, how to initiate a return or refund, and whether we accept returns for change of mind.

Returns Window

You may initiate a return for items within 30 days from the date you received your order. To ensure a smooth return process, please notify us as soon as possible.

Return Method:

In-store returns: Available at 6 Stacey Court, Alstonville, New South Wales,Australia
Return Portal: Submit your return request through our Return Portal here.

1. Your Rights Under Australian Consumer Law

As a consumer, you are entitled to a refund, replacement, or repair if a product you purchased from us fails to meet one or more of the consumer guarantees set out in the ACL. This includes guarantees that goods:

Are of acceptable quality and free from major defects

Match the description provided

Are fit for their intended purpose

These rights apply regardless of any warranty offered by Golf Legends and cannot be excluded.

2. What Is Considered a Major vs Minor Problem?

Under the ACL:

Major Failure

A major failure occurs when:

The product has a serious problem that would have stopped someone from buying it had they known about it

It is unsafe

It is significantly different from the sample or description

It doesn’t do what we said it would or what you asked for and can’t easily be fixed

Remedy: You are entitled to choose between a refund or replacement.

Minor Problem

A minor problem is one that can be fixed within a reasonable time.

Remedy: We will provide a free repair or replacement. You are not entitled to a refund for minor issues unless we cannot fix them in a reasonable time.

3. How to Request a Return or Refund

Submit your return request through our Return Portal

Make sure you have your order number and associated email address ready.

If you received a faulty item, we request that you upload clear photos showing the fault or issue.

4. Return Shipping Costs

If your item is faulty or not as described, we will cover all return shipping costs.

If you’re returning a product due to change of mind, you are responsible for:

- Return shipping costs

- Ensuring the item is returned safely and in resellable condition

5. Voluntary “Change of Mind” Returns (Optional Policy)

We offer a 30 business days (Mon - Fri) change of mind return window, provided the following conditions are met:

The item is unused, unworn, and in original packaging (including tags, accessories, and manuals)

You provide proof of purchase

The return request is made within 30 business days (Mon - Fri) of receiving your order

Exclusions:

Gift cards

Sale or clearance items

Used or personalized products

Refunds for change-of-mind returns will be issued as store credit or back to your original payment method (excluding shipping fees). You are responsible for return postage.

6. Processing Timeframes

Returns and assessments: 3 business days (mon-fri) days after receiving the item.

Refunds: Processed within 10 business days (mon-fri) to the original payment method.

Replacements: Dispatched within 2–5 business days (mon-fri) after assessment.

We will keep you informed via email at each step of the process.

7. Packaging and Condition of Returns

For change-of-mind returns, items must be:

Returned in the original product packaging

Free of damage, marks, wear, or signs of use

Packaged securely to avoid damage in transit

Returns for faulty items under the ACL do not require original packaging, but we still recommend safe packaging to protect the item.

8. Questions and Support

Please reach out:

Company Name: One Man Van PTY LTD Trading as Golf Legends