Shipping policy

Effective Date: 11 June 2025

Company Name: One Man Van PTY LTD trading as Golf Legends

Company Registration number: ACN 651 512 604

ABN: 68651512604

Address: 6 Stacey Court, Alstonville, NSW, Australia

Email: support@golflegends.com.au 

Phone: +61 492 954 422

At Golf Legends, we aim to deliver a fast, secure, and seamless shopping experience to all our customers across Australia. This Shipping Policy outlines how and when your order will be processed, dispatched, delivered, and what to do in case of any delivery issues.

We offer direct delivery from : 6 Stacey Court, Alstonville, New South Wales,Australia.

Product Pricing: All prices on our website are listed in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) at the applicable rate. Discounts and shipping calculated at checkout.

1.Order Processing Time

Processing Time: All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Order Cut-Off Time: Orders placed after 3:00 PM, (GMT+10:00) Australian Eastern Standard Time (Melbourne) will be processed the next business day.

Orders are not shipped or delivered on weekends or public holidays.

 

2. Shipping Methods,Delivery Partners, Time & Costs

We offer both Standard and Express shipping options within Australia.

Note: Delivery timeframes are estimates only and may vary depending on your location, weather events, courier delays, or peak seasonal volume (e.g., holidays).

Delivery Partners:

We primarily ship via FedEx and TNT, offering insured, trackable delivery. All deliveries require a signature on arrival for added security.

 

3. Delivery Locations

We currently ship Australia-wide, including regional and remote areas.

International Shipping: Not available at this time. We are working on expanding internationally in the near future. Stay tuned!

 

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.

Tracking may take up to 48 hours to activate.

You can track your parcel directly via the courier’s website using the tracking number provided.

 

5. Delivery Delays & Restrictions

Please note:

Deliveries to remote or rural areas may take slightly longer.

Events beyond our control (e.g., natural disasters, courier strikes, pandemics, peak sales periods) may cause unexpected delays.

In such cases, we will communicate proactively via email.

 

6. Incorrect Shipping Information

Ensure your shipping address is correct before submitting your order.

If you notice an error, please contact us immediately at support@golflegends.com.au 

If your order has not yet shipped, we will correct the details.

Once the order is dispatched, we cannot reroute or recall the package.

Golf Legends is not responsible for lost parcels due to incorrect address input.

 

7. Lost, Damaged, or Missing Items

We take great care in packaging and shipping your items. However, if your parcel is lost or arrives damaged, here’s what to do:

Damaged Items:

Contact us within 48 hours of delivery at support@golflegends.com.au or +61 492 954 422

Include your order number and clear photos of the damage.

We will assess the situation and offer either a replacement or refund, in line with Australian Consumer Law.

Lost Parcels:

If your order is marked "delivered" but hasn’t arrived, please:

Double-check with neighbours or household members.

Contact the delivery carrier using the tracking number.

Contact us if unresolved after 3 business days (Mon - Fri).

 

8. Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet been processed.

Email support@golflegends.com.au with your order number.

Once an order has been processed or dispatched, cancellation is no longer possible.

 

9. Customs, Duties & Taxes (International Only – If Introduced Later)

Although we don’t currently ship internationally, if/when we do:

All international orders may be subject to customs duties, VAT, or import taxes imposed by your country.

These fees are the responsibility of the recipient, not Golf Legends.

We recommend checking your local customs regulations before placing an order internationally.

 

10. Questions & Contact Information

For any questions regarding your shipment, tracking, or delivery:

Company Name: One Man Van PTY LTD Trading as Golf Legends

Company Registration number: ACN 651 512 604

ABN: 68651512604

Address: 6 Stacey Court, Alstonville, New South Wales, 2477, Australia

Email: support@golflegends.com.au

Phone: +61 492 954 422

Business Hours: 9:00 AM - 5:00 PM (Mon - Fri), (GMT+10:00) Australian Eastern Standard Time (Melbourne)

You can also reach us via the Contact Us page on our website.

Thank you for choosing Golf Legends. We appreciate your trust in our service and look forward to getting your gear delivered right to your door—fast, safe, and hassle-free.